Refund policy

At Leila, each piece is handcrafted with care. If for any reason you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and unworn

  • Be in its original condition

  • Include original tags and packaging

  • Be accompanied by proof of purchase

As our pieces are handcrafted, we kindly ask that items are returned with care.

To initiate a return, please contact us at:
afzal.aniff@leilalanka.com

Returns must be approved before being sent. Once your request is reviewed, we will provide instructions on how and where to send your item.

Please note that items returned without prior approval will not be accepted.

Return address:
[INSERT RETURN ADDRESS]

Damages & Issues

We encourage you to inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can assess the issue and resolve it promptly.

Due to the handcrafted nature of our products, minor variations in weave or texture are not considered defects but rather part of the uniqueness of each piece.

Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

  • Custom or personalised pieces

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

If you would like a different item, the simplest way is to return your original purchase (once approved) and place a new order.

This ensures faster processing and availability of your preferred piece.

European Union — 14-Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Items must remain unused, in original condition, with tags and packaging intact, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at:
afzal.aniff@leilalanka.com