Shipping Policy

Thank you for shopping with LEILA. We carefully prepare every order to ensure it reaches you beautifully and safely.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

During collection launches, restocks, or promotional periods, processing times may be slightly extended.

Domestic Shipping (Sri Lanka)

Orders within Sri Lanka are typically delivered within 2–5 business days after dispatch.

Delivery times may vary depending on your location and courier operations.

International Shipping

We offer international shipping to selected destinations.

Estimated delivery time: 5–12 business days, depending on the destination and customs processing.

Please note:

• International customers are responsible for any customs duties, taxes, or import fees that may apply.

• Delivery timelines may vary due to customs clearance procedures in your country.

Local Pick-Up

We offer a complimentary Local Pick-Up option for customers who prefer to collect their order.

Once your order is ready, you will receive an email with collection instructions and pick-up details.

Please wait for confirmation before arriving to collect your order.

Shipping Confirmation & Tracking

You will receive a shipping confirmation email once your order has been dispatched. This email will include tracking information so you can follow your parcel’s journey.

Delays

While we aim to deliver within the estimated timeframe, occasional delays may occur due to courier services, customs procedures, or unforeseen circumstances.

We appreciate your patience and understanding.